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ACUIC - Administering Cisco Unified Intelligence Center (ACUIC - DUIC Administration)

  • Tuition USD $3,595 GSA  $3,078.84
  • Reviews star_rate star_rate star_rate star_rate star_half 4749 Ratings
  • Course Code ACUIC
  • Duration 3 days
  • Available Formats Classroom

Upon completing this course, the learner will be able to meet these overall objectives: Define how CUIC is implemented as a reporting solution in a UCCE/PCCE/CVP environment. Define the various interfaces to CUIC and their relevant use. Define CUIC ?standard? datasources (CCE, CVP) as well as how to configure a custom data source. Demonstrate proficiency with regard to the security of users/groups/roles/permissions within CUIC. Demonstrate how to obtain and import reports into CUIC. Define other UCCE configuration settings which affect the output of data as seen from CUIC. Demonstrate how to install, administer, and provide user/group security for the CUIC solution. Define the role of Active Directory integration as it relates to CUIC Users, Supervisors and Teams. Demonstrate proficiency of use with regard navigation and use of the CUIC Reporting Solution for the creation of reports. Demonstrate proficiency with creating custom Reports Demonstrate proficiency with creating custom Report Definitions. Describe the benefit and use of various CUIC features including Dashboards, Value Lists, Collections, pop-outs and perma-links, just to name a few

Skills Gained

This course is intended for anyone who desires an understanding of the CUIC reporting solution for a Unified CCE environment.

Who Can Benefit

To fully benefit from this course, students should have the following prerequisite skills and knowledge: Familiarity with the UCCE or PCCE environment, or have at least heard of it. Working knowledge of Contact Center operations is desirable. Working knowledge of SQL commands is desirable, but not required. Working knowledge of Windows and the simultaneous use of the Alt and Tab key is helpful

Prerequisites

Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments. This course takes the place of DUIC and covers all of the certification requirements of DUIC while adding additional content you can only get at SLI. CUIC is a comprehensive, end-to-end UCCE/PCCE reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer.Although CUIC is also used in the UCCX environment, this course focuses on UCCE and PCCE environments only. The first 2-days of the course focuses on the daily administrative functions of a CUIC user/administrator, running and customizing reports as needed, and ensuring security and organization of the reporting environment is functional and organized.The last day of the class will cover further maintenance/support of the CUIC environment such as A/D integration, Data Source definitions, GW/CVP/ICM configuration requirements. Most of your time in ACUIC will be spent working in the lab environment which includes a live functional UCCE/CVP environment deployed with CUIC as the reporting solution.During this class, you will wear multiple hats including: CUIC user, administrator, supervisor, agent and report customization specialist. The third day of class explores skills needed for architects and engineers. ACUIC is intended to be a 3-day class. If your role is a reporting user and/or basic CUIC administrator you have the option to attend the first two days of class only . If you are responsible for advanced maintenance and management of the CUIC architecture, you?ll want to stick around for all three days.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

What does vendor-authorized training mean?

As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

Is the training too basic, or will you go deep into technology?

It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.

How up-to-date are your courses and support materials?

We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.

Are your instructors seasoned trainers who have deep knowledge of the training topic?

ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.

Do you provide hands-on training and exercises in an actual lab environment?

Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

Will you customize the training for our company’s specific needs and goals?

We will work with you to identify training needs and areas of growth.  We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

How do I get started with certification?

Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact Edu_customerexperience@techdata.com

Will I get access to content after I complete a course?

You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

It is very good and very simple instructions. almost to much hand holding.

Very good material, the instructor was clear explaining the topics, and the labs were easy to follow it.

Great instructor, clear and concise course. Labs were easy to follow and worked perfectly.

Provided good amount of material and a great instructor to teach the material.

Overall ExitCertified is a great training provider and the remote learning is as effective as in person.

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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