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CVPD Java Development

  • Tuition USD $4,250 GSA  $3,639.80
  • Reviews star_rate star_rate star_rate star_rate star_half 4749 Ratings
  • Course Code CVPD-JD v11
  • Duration 5 days
  • Available Formats Classroom

This 5-day class is a hands-on programming course for those using the CVP Java API to extend the functionality of CVP Call Studio. Participants will learn to write, compile, deploy and maintain custom components for CVP Call Studio and VXML Server. It will be assumed that participants are familiar with CVP Studio and Java. This course strongly emphasizes hands-on application development of Java classes to extend Self-Service applications using the Cisco Java API.

Prerequisites

Working knowledge of CVP Studio application development and deployment Basic experience programming with Java

Course Details

TOPICS

  • Introduction to the Java API, its capabilities and limitation
  • The different ways to extend Studio functionality (see below)
  • Using VXML Server administrative scripts to maintain Java
  • Introduction to Voice Elements and Voice Foundation Classes (VFCs) and their complexity

HANDS-ON PROGRAMMING TOPICS

  • Standard Actions and Decision
  • Configurable Action and Decision elements that display as new elements in Studio. Learn to configure various types of settings such as repeatable settings, dependent settings, settings that display as an enumeration list, etc.
  • Say it Smart plugins - Say it Smarts convert data into a list of audio files and/or text for TTS playback. For example, create a plugin to spell data to the caller.
  • Start of Call classes - execute code at the start of visit to an application. This is used to create session variables based on ICM passed data, log on to a database, set a default language and audio path based, read configuration settings from a file or database into local variables.
  • End of Call classes - execute code at the end of visit to an application, regardless of how the visit ends (hangup, complete, error, application transfer, telephony transfer).
  • Start of Application classes - execute application specific code whenever VXML Server is started or the application is updated. This is often used to create customer detail records.
  • End of Application classes - execute application-specific code whenever VXML Server is shut down or the application is suspended.
  • Get and Set Global and Application Data - Global variables and Application variables remain in memory between phone calls but can only be accessed through Java code.
  • Dynamic Configurations - used to configure Settings and Audio for Studio elements at runtime using Java. This is especially useful for building Dynamic Menus with varying number of options and audio prompts.
  • Extend existing Studio elements and Say it Smart Plugins- add settings, catch Java exceptions, encapsulate multiple elements
  • Extend Say it Smart Plugins- add multiple language capabilities, make existing Say it Smarts more resilient to errors.

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

What does vendor-authorized training mean?

As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

Is the training too basic, or will you go deep into technology?

It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.

How up-to-date are your courses and support materials?

We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.

Are your instructors seasoned trainers who have deep knowledge of the training topic?

ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.

Do you provide hands-on training and exercises in an actual lab environment?

Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

Will you customize the training for our company’s specific needs and goals?

We will work with you to identify training needs and areas of growth.  We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

How do I get started with certification?

Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact Edu_customerexperience@techdata.com

Will I get access to content after I complete a course?

You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

Overall ExitCertified is a great training provider and the remote learning is as effective as in person.

This was effective way to provide a ton of information in a short time period.

They were very good. They made sure everyone was able to get into the training and got all of the material needed for class.

The labs and course material gave me valuable insights into cloud security architecture

The platform is very intuitive and easy to navigate. Great tool for learning

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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