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Implementing Cisco Collaboration Devices

  • Tuition USD $800 GSA  $685.14
  • Reviews star_rate star_rate star_rate star_rate star_half 4819 Ratings
  • Course Code CICD-v1-0-SUB
  • Available Formats Self Paced

This is an Associate-level self-study technical course in the curriculum for the CCNA Collaboration certification. This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

Skills Gained

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Who Can Benefit

  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

Prerequisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Details

Cisco Digital E-Learning benefits students in many ways, as it’s:

  • Effective: Covers every learning style, with HD instructor-led video, searchable transcripts, and full Student Guide textbook
  • Interactive: Offers engaging Discovery Labs for hands-on learning, plus graded challenge assignments to measure progress
  • Flexible: Increases learning convenience, as students can work at their own pace, anytime, anywhere
  • Integrated: Provides everything in one place; no multiple systems to log into
  • Unrivaled: Gives you the benefits of Cisco expertise, based on years of unmatched learning and certification experience

Other Instructional features include:

  • Search, which lets students go through all the instruction guides, as well as transcripts of videos
  • Lab recordings, which let students see how other students performed in labs, to improve peer learning
  • Labs-at-a-glance, showing each student’s complete and incomplete labs, so they can track progress and make improvements
  • Compatibility with smartphones and tablets, so students can learn wherever they go, with their progress saved for them
  • Synchronized learning on multiple devices, so students can switch between a laptop and a tablet without losing their place
  • Gamification, with achievement badges and medals awarded for mastering content and study techniques
  • Leaderboard, indicating how the top 10 students rank, to add a friendly, competitive element
  • Bookmarking, which lets students flag and add notes to important concepts or areas they want to review
  • Glossary that can be easily browsed, with important terms highlighted
  • Social media links, so students can share their progress on Facebook, LinkedIn, or Twitter
  • Certificate of completion awarded to all students who finish each course
  • Topic videos, including slides and a whiteboard to illustrate important fundamentals from a specific topic or subtopic

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

What does vendor-authorized training mean?

As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

Is the training too basic, or will you go deep into technology?

It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.

How up-to-date are your courses and support materials?

We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.

Are your instructors seasoned trainers who have deep knowledge of the training topic?

ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.

Do you provide hands-on training and exercises in an actual lab environment?

Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

Will you customize the training for our company’s specific needs and goals?

We will work with you to identify training needs and areas of growth.  We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

How do I get started with certification?

Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact Edu_customerexperience@techdata.com

Will I get access to content after I complete a course?

You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

Course trainer was excellent, content was well organized. However, labs should be instructor lead versus on your own. Much time is wasted for newbees in getting acclimated to tool set, AWS environment, navigating and setting up things to complete tasks. This was my third class and I was barely able to finish most of the labs. (The first 2 classes I only finished one lab exercise for the 2 together.)

They are very good and made sure we had all the appropriate materials for class.

The class covered the concepts needed for the AWS Cloud Practitioner Certification.

I liked the pace of the course. I like that I have more than instance to use the lab.

This course gave me a clearer understanding of the AWS cloud architecture.

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