When does class start/end?
Classes begin promptly at 9:00 am, and typically end at 5:00 pm.
Module 1: Basic Telephony Overview Cisco Contact Center Overview PBX functionality ACD functionality IVR/VRU functionality Module 2: Unified Communications Manager What is a Cluster? Server Roles in the Cluster Enabling Server Services Deployment Models Redundancy Deployment Device Pools Phones/DN?s Module 3: On-Net Calling IP vs. TDM Call Control Protocols overview SIP vs. H.323 vs. MGCP The Role of the IOS Voice Gateway CUBE Gateways DSP?s for the Gateway Voice Cards for the Gateway Traditional PSTN Gateways Inter-Cluster Trunks Module 4: Off-Network (PSTN) Calling TDM Trunk Considerations The Importance of Binding Depth with Dial-Peers H.323 SIP MGCP Configure SIP Trunk to GW Configure H.323 Trunk to GW Consolidation of Trunks using SIP Proxy Configure MGCP Module 5: Advanced Dial Plan Considerations Call Control Protocol Considerations Modifying the numbering plan in Unified CM Modifying the numbering plan on the Gateway Voice Translation Rules on Gateway Route Groups/Route Lists Restrict inbound/outbound access using CSS/Partitions Module 6: CUCM Features and Call Coverage Describing Basic Features Shared Lines Hunt Groups Module 7: Media Resources Voice Signaling Audio Conference Streams MTP Signaling and Streams Annunciator Signaling Conference Bridge Ad Hoc and Meet-Me Conferencing Music on Hold Media Resource Groups, and Lists Lab Outline: Lab 1-1: Explore the Lab Environment Lab 2-1: Initial Unified CM Configuration Lab 2-2: Device Pools and Initial Phone Registration Lab 3-1: Unified CM Trunking with Intercluster Trunks (ICT?s) and SIP Trunks Lab 3-2: Unified CM Trunking with SIP Proxy Lab 4-1: Configuring MGCP Gateways Lab 4-2: Configure Digital Voice Interfaces (ISDN PRI T-1) for H.323 and SIP Lab 4-3: Deploying H.323 Gateways Lab 4-4: Building SIP Trunks Lab 5-1: Configuring Calling Privileges and Restrictions Lab 6-1: Configuring User Features Lab 6-2: Configuring Hunt Groups and Call Coverage Lab 7-1: Configuring Media Resources
Upon completing this course, the learner will be able to meet these overall objectives: Effectively configure and utilize Unified CM Device Pools and all the accouterments which accompany them. Configure inbound/outbound Trunk functionality on Voice Gateway. Configure VoIP functionality on Ingress/Egress Gateways including SIP, H.323 and MGCP. Describe which Call Control Protocols are suitable for a given deployment and benefits of each. Configure basic SIP Proxy and/or Gatekeeper functionality. Configure corresponding Trunk type(s) in Unified CM including SIP, H.323 and MGCP. Configure digit manipulation on Voice Gateways and Unified CM. Implement telephony class-of-service using Calling Search Spaces and Partitions. Implement Media Resources (MOH, XCODE) and deploy using MRG?s and MRGL?s. Integrate Unified CM with LDAP.
This course is intended for anyone supporting the dial-plan across any of the basic telephony components of the Cisco Collaboration environments including Voice Gateways, SIP Proxy, Gatekeeper and Unified Communications Manager.It is intended for engineers who are: New to Voice, but not new to Data or; Not new to Voice, but new to Cisco Voice and; Need a fundamental knowledge of basic Cisco Voice architecture solutions used in a Unified Communications environment, including anyone who will be working with Contact Center Express or Enterprise.
To fully benefit from this course, students should have the following prerequisite skills and knowledge: Working data and/or voice background. In this course, the assumption is that you have experience in either the ?data world? or the ?telephony world?, and are now being asked to gain knowledge on ?Cisco Unified Communications?, which combines both worlds. ICND is a highly recommended prerequisite for this course if you are new to the data world
Module 1: Basic Telephony Overview
Module 2: Unified Communications Manager
Module 3: On-Net Calling
Module 4: Off-Network (PSTN) Calling
Module 5: Advanced Dial Plan Considerations
Module 6: CUCM Features and Call Coverage
Module 7: Media Resources
Classes begin promptly at 9:00 am, and typically end at 5:00 pm.
Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.
If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
We have training locations across the United States and Canada. View a full list of classroom training locations.
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact Edu_customerexperience@techdata.com
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
Good Course. We covered a lot of material in a short amount of time. This course had useful labs that built upon each other.
vary good online learning. instructor is vary good the way he explained every thing.
The training was good but needed the basic skills of maximo before getting deep in the configuration of it.
ExitCertified was a great. They gave me all the materials and information I needed ahead of time to prepare for the course.
They are very good and made sure we had all the appropriate materials for class.
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