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VFCC - Voice Foundations for Cisco Collaboration (VFCC)

  • Tuition USD $3,995 GSA  $3,421.41
  • Reviews star_rate star_rate star_rate star_rate star_half 4749 Ratings
  • Course Code VFCC
  • Duration 5 days
  • Available Formats Classroom

Module 1: Basic Telephony Overview Cisco Contact Center Overview PBX functionality ACD functionality IVR/VRU functionality Module 2: Unified Communications Manager What is a Cluster? Server Roles in the Cluster Enabling Server Services Deployment Models Redundancy Deployment Device Pools Phones/DN?s Module 3: On-Net Calling IP vs. TDM Call Control Protocols overview SIP vs. H.323 vs. MGCP The Role of the IOS Voice Gateway CUBE Gateways DSP?s for the Gateway Voice Cards for the Gateway Traditional PSTN Gateways Inter-Cluster Trunks Module 4: Off-Network (PSTN) Calling TDM Trunk Considerations The Importance of Binding Depth with Dial-Peers H.323 SIP MGCP Configure SIP Trunk to GW Configure H.323 Trunk to GW Consolidation of Trunks using SIP Proxy Configure MGCP Module 5: Advanced Dial Plan Considerations Call Control Protocol Considerations Modifying the numbering plan in Unified CM Modifying the numbering plan on the Gateway Voice Translation Rules on Gateway Route Groups/Route Lists Restrict inbound/outbound access using CSS/Partitions Module 6: CUCM Features and Call Coverage Describing Basic Features Shared Lines Hunt Groups Module 7: Media Resources Voice Signaling Audio Conference Streams MTP Signaling and Streams Annunciator Signaling Conference Bridge Ad Hoc and Meet-Me Conferencing Music on Hold Media Resource Groups, and Lists Lab Outline: Lab 1-1: Explore the Lab Environment Lab 2-1: Initial Unified CM Configuration Lab 2-2: Device Pools and Initial Phone Registration Lab 3-1: Unified CM Trunking with Intercluster Trunks (ICT?s) and SIP Trunks Lab 3-2: Unified CM Trunking with SIP Proxy Lab 4-1: Configuring MGCP Gateways Lab 4-2: Configure Digital Voice Interfaces (ISDN PRI T-1) for H.323 and SIP Lab 4-3: Deploying H.323 Gateways Lab 4-4: Building SIP Trunks Lab 5-1: Configuring Calling Privileges and Restrictions Lab 6-1: Configuring User Features Lab 6-2: Configuring Hunt Groups and Call Coverage Lab 7-1: Configuring Media Resources

Skills Gained

Upon completing this course, the learner will be able to meet these overall objectives: Effectively configure and utilize Unified CM Device Pools and all the accouterments which accompany them. Configure inbound/outbound Trunk functionality on Voice Gateway. Configure VoIP functionality on Ingress/Egress Gateways including SIP, H.323 and MGCP. Describe which Call Control Protocols are suitable for a given deployment and benefits of each. Configure basic SIP Proxy and/or Gatekeeper functionality. Configure corresponding Trunk type(s) in Unified CM including SIP, H.323 and MGCP. Configure digit manipulation on Voice Gateways and Unified CM. Implement telephony class-of-service using Calling Search Spaces and Partitions. Implement Media Resources (MOH, XCODE) and deploy using MRG?s and MRGL?s. Integrate Unified CM with LDAP.

  • Effectively configure and utilize Unified CM Device Pools and all the accouterments which accompany them.
  • Configure inbound/outbound Trunk functionality on Voice Gateway.
  • Configure VoIP functionality on Ingress/Egress Gateways including SIP, H.323 and MGCP.
  • Describe which Call Control Protocols are suitable for a given deployment and benefits of each.
  • Configure basic SIP Proxy and/or Gatekeeper functionality.
  • Configure corresponding Trunk type(s) in Unified CM including SIP, H.323 and MGCP.
  • Configure digit manipulation on Voice Gateways and Unified CM.
  • Implement telephony class-of-service using Calling Search Spaces and Partitions.
  • Implement Media Resources (MOH, XCODE) and deploy using MRG’s and MRGL’s.
  • Integrate Unified CM with LDAP.

Who Can Benefit

This course is intended for anyone supporting the dial-plan across any of the basic telephony components of the Cisco Collaboration environments including Voice Gateways, SIP Proxy, Gatekeeper and Unified Communications Manager.It is intended for engineers who are: New to Voice, but not new to Data or; Not new to Voice, but new to Cisco Voice and; Need a fundamental knowledge of basic Cisco Voice architecture solutions used in a Unified Communications environment, including anyone who will be working with Contact Center Express or Enterprise.

  • New to Voice, but not new to Data or;
  • Not new to Voice, but new to Cisco Voice and;
  • Need a fundamental knowledge of basic Cisco Voice architecture solutions used in a Unified Communications environment, including anyone who will be working with Contact Center Express or Enterprise.

Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge: Working data and/or voice background. In this course, the assumption is that you have experience in either the ?data world? or the ?telephony world?, and are now being asked to gain knowledge on ?Cisco Unified Communications?, which combines both worlds. ICND is a highly recommended prerequisite for this course if you are new to the data world

  • Working data and/or voice background. In this course, the assumption is that you have experience in either the ’data world’ or the ’telephony world’, and are now being asked to gain knowledge on ’Cisco Unified Communications’, which combines both worlds.
  • ICND is a highly recommended prerequisite for this course if you are new to the data world

Course Details

Course Outline

Module 1: Basic Telephony Overview

  • Cisco Contact Center Overview
  • PBX functionality
  • ACD functionality
  • IVR/VRU functionality

Module 2: Unified Communications Manager

  • What is a Cluster?
  • Server Roles in the Cluster
  • Enabling Server Services
  • Deployment Models
  • Redundancy Deployment
  • Device Pools
  • Phones/DN’s

Module 3: On-Net Calling

  • IP vs. TDM Call Control Protocols overview
  • SIP vs. H.323 vs. MGCP
  • The Role of the IOS Voice Gateway
  • CUBE Gateways
  • DSP’s for the Gateway
  • Voice Cards for the Gateway
  • Traditional PSTN Gateways
  • Inter-Cluster Trunks

Module 4: Off-Network (PSTN) Calling

  • TDM Trunk Considerations
  • The Importance of Binding
  • Depth with Dial-Peers
  • H.323
  • SIP
  • MGCP
  • Configure SIP Trunk to GW
  • Configure H.323 Trunk to GW
  • Consolidation of Trunks using SIP Proxy
  • Configure MGCP

Module 5: Advanced Dial Plan Considerations

  • Call Control Protocol Considerations
  • Modifying the numbering plan in Unified CM
  • Modifying the numbering plan on the Gateway
  • Voice Translation Rules on Gateway
  • Route Groups/Route Lists
  • Restrict inbound/outbound access using CSS/Partitions

Module 6: CUCM Features and Call Coverage

  • Describing Basic Features
  • Shared Lines
  • Hunt Groups

Module 7: Media Resources

  • Voice Signaling
  • Audio Conference Streams
  • MTP Signaling and Streams
  • Annunciator Signaling
  • Conference Bridge
  • Ad Hoc and Meet Me Conferencing
  • Music on Hold
  • Media Resource Groups, and Lists

Lab Outline:

  • Lab 1-1: Explore the Lab Environment
  • Lab 2-1: Initial Unified CM Configuration
  • Lab 2-2: Device Pools and Initial Phone Registration
  • Lab 3-1: Unified CM Trunking with Intercluster Trunks (ICT’s) and SIP Trunks
  • Lab 3-2: Unified CM Trunking with SIP Proxy
  • Lab 4-1: Configuring MGCP Gateways
  • Lab 4-2: Configure Digital Voice Interfaces (ISDN PRI T-1) for H.323 and SIP
  • Lab 4-3: Deploying H.323 Gateways
  • Lab 4-4: Building SIP Trunks
  • Lab 5-1: Configuring Calling Privileges and Restrictions
  • Lab 6-1: Configuring User Features
  • Lab 6-2: Configuring Hunt Groups and Call Coverage
  • Lab 7-1: Configuring Media Resources

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

What does vendor-authorized training mean?

As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

Is the training too basic, or will you go deep into technology?

It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.

How up-to-date are your courses and support materials?

We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.

Are your instructors seasoned trainers who have deep knowledge of the training topic?

ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.

Do you provide hands-on training and exercises in an actual lab environment?

Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

Will you customize the training for our company’s specific needs and goals?

We will work with you to identify training needs and areas of growth.  We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

How do I get started with certification?

Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact Edu_customerexperience@techdata.com

Will I get access to content after I complete a course?

You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

Good Course. We covered a lot of material in a short amount of time. This course had useful labs that built upon each other.

vary good online learning. instructor is vary good the way he explained every thing.

The training was good but needed the basic skills of maximo before getting deep in the configuration of it.

ExitCertified was a great. They gave me all the materials and information I needed ahead of time to prepare for the course.

They are very good and made sure we had all the appropriate materials for class.

0 options available

There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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