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Administering Cisco Unified Communications Manager and Unity Connection

Administering Cisco Unified Communications Manager (ACUCM with AUC) is a training program that provides system administrators and networking professionals with an understanding of the Cisco Unified...

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$3,995 USD
Duration 5 days
Available Formats Classroom, Virtual

Administering Cisco Unified Communications Manager (ACUCM with AUC) is a training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. This UC training course focuses on Cisco Unified Communications Manager v12 x. All labs are using CUCM v12.x. This online Cisco IT class includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbors pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment. Our online Cisco training course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.

Skills Gained

Upon completion of this course, students will be able to:

  • Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

Who Can Benefit

The primary audiences for this course are:

  • Phone network administrators
  • Data system administrators
  • Entry-level network engineers
  • Administrators
  • IT support personnel
  • Helpdesk support staff


To fully benefit from this course, students should have the following prerequisite skills and knowledge:

  • Basic knowledge of IP and networking or voice networks is suggested, but not required
  • Basic knowledge of the Windows desktop environment
  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

Course Details

ACUCM Course Outline: Module 1: Introduction to IP Telephony

  • Lesson 1: Exploring IP TelephonyTraditional Voice versus IP TelephonyClustering OverviewIntracluster CommunicationsTraditional Voice versus IP TelephonyClustering OverviewIntracluster Communications
  • Lesson 2: Describing Deployment ModelsSingle-Site DeploymentCentralized Call-Processing DeploymentDistributed Call-Processing DeploymentDistributed Single-Cluster Call-Processing DeploymentHybrid Call-Processing DeploymentNew Advanced Multicluster Options
  • Lesson 3: Understanding Advanced Multisite FeaturesNeed for CACDeploying AARSurvivable Remote Site TelephonySRST Failover

Module 2: Defining the Basic Configuration

  • Lesson 1: Logging In to Cisco Unified Communications ManagerLogging In to Cisco Unified CM Administration and Cisco Unified ServiceabilityLogging In to Cisco Unified Operating System Administration and the DRSNavigation MenuCommand-Line Interface
  • Lesson 2: Examining Basic Server ConfigurationServer ConfigurationEliminating DNS RelianceConfiguring Enterprise Parameters
  • Lesson 3: Describing Multilevel AdministrationConfiguring Multilevel AdministrationCreating End UsersCreating RolesCreating User Groups
  • Lesson 4: Configuring DRS Backup and Restore ProceduresDRS Backup ProceduresDRS Restore Procedures

Module 3: User Administration

  • Lesson 1: Understanding User ConfigurationUnderstanding User ManagementConfiguring Users
  • Lesson 2: Using the User Web PagesUnderstanding the User Web PagesUsing the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

  • Lesson 1: Configuring System ParametersCisco Unified CM ConfigurationCisco Unified Communications Manager Group ConfigurationPhone NTP ConfigurationDate/Time GroupCodecs and Regions Location ConfigurationDevice Pool ConfigurationDHCP Service ConfigurationDevice Defaults ConfigurationClusterwide ParametersLicensing
  • Lesson 2: Supporting Cisco Unified IP PhonesCisco Unified IP Phones OverviewSpecialized Cisco Unified IP 7900 Series PhonesPhone Button TemplatesSoftkey Templates
  • Lesson 3: Exploring Phone Registration and IP Phone CommunicationsCisco Unified IP Phone RegistrationCisco Unified IP Phone Configuration
  • Lesson 4: Utilizing the Bulk Administration Tool (BAT)Overview of Cisco Unified Communications Manager BATCisco Unified Communications Manager TAPS

Module 5: Basic Route Plan Configuration

  • Lesson 1: Implementing Dial Plan ConnectivityOrganizational Dial PlanTrunksGateways
  • Lesson 2: Creating Route PlansDial Plan OverviewRoute Pattern OverviewDigit CollectionCall Routing

Module 6: Route Filters and Digit Manipulation

  • Lesson 1: Configuring Translation Patterns and Route FiltersTranslation PatternsThe 9.@ PatternRoute Filters
  • Lesson 2: Implementing Digit ManipulationDiscard Digits InstructionTransformation Masks

Module 7: Class of Control

  • Lesson 1: Defining Class of ControlOverview of Class of ControlPartitionsCSS ConfigurationPLAR Application
  • Lesson 2: Using Class of Control FeaturesCall RestrictionTime of Day RoutingTraditional vs. Line/Device Approach

Module 8: Understanding Media Resources

  • Lesson 1: Defining Media ResourcesOverview of Media ResourcesConference BridgeMedia Termination PointsTranscoderMusic on HoldAnnunciator
  • Lesson 2: Exploring Media Resource ManagementMRG ManagementConfiguring MRGsConfiguring MRGLs

Module 9: Features and Services

  • Lesson 1: Describing Basic FeaturesCall ParkCall PickupCisco Call BackShared Lines with Barge and Privacy
  • Lesson 2: Exploring Hunt GroupsHunt Group OverviewLine Group ConfigurationHunt List ConfigurationHunt Pilot ConfigurationFinal Forwarding
  • Lesson 3: Describing Phone ServicesCisco IP Phone ServicesCisco Phone Services Configuration

ACUCM v10.x Lab Outline:

  • Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
  • Lab 1: Configuring Cisco Unified Communications Manager Initial Settings
  • Lab 2: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System
  • Lab 3. Managing User Accounts in Cisco Unified Communications Manager
  • Lab 4: Implementing IP Phones
  • Lab 5: Implementing PSTN Gateways
  • Lab 6: Configuring Cisco Unified Communications Manager Call-Routing Components
  • Lab 7: Implementing Digit Manipulation
  • Lab 8: Implementing Calling Privileges in Cisco Unified Communications Manager
  • Lab 9: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
  • Lab 10: Implementing Media Resources
  • Lab 11: Implementing Call Coverage in Cisco Unified Communications Manager

AUC: Appendix 1: Introduction to Cisco Unity Connection

  • Lesson 1: Overview of Cisco Unity ConnectionUnderstanding Cisco Unity ConnectionCisco Unity Connection IntegrationActive-Active, High-Availability DeploymentDigital Networking Deployment Model
  • Lesson 2: Navigating Cisco Unity ConnectionAccessing Cisco Unity ConnectionLogging into Cisco Unity Connection ApplicationsCisco Unified Serviceability and Cisco Unity Connection ServiceabilityCisco Unity Connection AdministrationPort Configuration for Telephony IntegrationGeneral Configuration
  • Lesson 3: Understanding Call Handlers, Users, and Call FlowCall ProcessingDefault Call HandlersHandlersFunction and PurposeDefault Call Handler FlowCall Handler ConfigurationIncoming Call FlowsCisco Unity Connection Incoming Call FlowMessage RetrievalIncoming Call Processing ComponentsCall RoutingDirect or ForwardedCall RoutingDirectCall RoutingForwardedConfiguration of UsersImplementation of Call RoutingImplementation of Call RoutingDirectImplementation of Call RoutingForwardedDirectory HandlersDirectory Handlers ConfigurationInterview HandlersInterview Handlers Configuration

Appendix 2: Configuration of Users and Contacts

  • Lesson 1: Explaining Users and ContactsUnderstanding UsersPreparing to Configuring UsersConfiguring Authentication RulesConfiguring CoSConfiguring Schedules and Holidays
  • Lesson 2: Managing Multiple UsersConfiguring Multiple UsersImporting Users Using AXLImporting Users Using LDAPImporting Users Using BATReviewing Users

Appendix 3: Implementation of Features

  • Lesson 1: Implementing the Dial PlanDial Plan ComponentsDial Plan Configuration
  • Lesson 2: Understanding User FeaturesReviewing User Features
  • Lesson 3: Accessing Voice Messaging and User FeaturesAccessing Voice MessagingPhone ViewImplementing Cisco Unity Connection VMOAccessing Voice Messaging Using RSS FeedsImplementing Secure Messaging

Appendix 4: Use of Cisco Unity Connection Applications, Tools and Reports

  • Lesson 1: Designing an Audiotext ApplicationAudiotext Application DesignAudiotext Application ConfigurationGreeting AdministratorGreeting Administrator Configuration
  • Lesson 2: Using Cisco Unity Connection Tools and ReportsUsing the Bulk Edit FeatureUsing Task ManagementCisco Unity Connection Reports
  • Lesson 3: Using the DRSDisaster Recovery SystemConfiguring BackupsPerforming Restore Operations

AUC v10.x Lab Outline:

  • Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
  • Lab 1: Configuring Cisco Unified Communications Manager (CUCM) Initial Settings
  • Lab 2: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
  • Lab 3: Verifying Cisco Unity Connection Default Services
  • Lab 4: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Lab 5: Implementing Unity Connection Voice Mailboxes
  • Lab 6: Unity Connection User Features
  • Lab 7: Implementing the Unity Connection Dial Plan
  • Lab 8: Understanding User Features
  • Lab 9: Using Cisco Unity Connection Tools and Reports
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