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Administering Cisco Unified Communications Manager v12.x

Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 4-day training program that provides system administrators and networking professionals with an understanding of the Cisco...

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$2,695 USD GSA  $2,308.06
Course Code ACUCM-NTO
Duration 4 days
Available Formats Classroom, Virtual

Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 4-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. This information technology course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is pre-configured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbors pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment. The course qualified for 24 Cisco Continuing Education Credits (CE).

Skills Gained

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups

Who Can Benefit

The primary audience for this course is as follows:

  • Phone Network Administrators
  • Phone Network Engineers
  • Data System Administrators
  • Entry-level Network Engineers
  • Channel Partners/Resellers, Customers, Employees


The knowledge and skills that a learner should have before attending this course are as follows:

  • Basic Knowledge of IP and networking or voice networks is suggested but not required
  • Basic Knowledge of the Windows desktop environment

Course Details

Module 1: Introduction to IP Telephony

  • Lesson 1: Exploring IP TelephoneTraditional Voice versus IP TelephonyClustering OverviewIntracluster CommunicationsCisco Unified Communications Manager ClustersClustering OptionsPlatform Requirements
  • Lesson 2: Describing Deployment ModelsSingle-Site DeploymentCentralized Call-Processing DeploymentDistributed Call-Processing DeploymentDistributed Single-Cluster Call-Processing DeploymentHybrid Call-Processing DeploymentNew Advanced Multicluster Options
  • Lesson 3: Understanding Advanced Multisite FeaturesNeed for CACDeploying AARSurvivable Remote Site TelephonySRST Failover

Module 2: Defining the Basic Configuration

  • Lesson 1: Logging in to Cisco Unified Communications ManagerLogging In to Cisco Unified CM Administration and Cisco Unified ServiceabilityLogging In to Cisco Unified Operating System Administration and the DRSNavigation MenuCommand-Line Interface
  • Lesson 2: Examining Basic Server ConfigurationServer ConfigurationEliminating DNS RelianceConfiguring Enterprise Parameters
  • Lesson 3: Describing Multilevel AdministrationConfiguring Multilevel AdministrationCreating End UsersCreating RolesCreating User GroupsAssigning Users to User Groups
  • Lesson 4: Configuring DRS Backup and Restore ProceduresDRS Backup ProceduresDRS Restore Procedures

Module 3: User Administration

  • Lesson 1: Understanding User ConfigurationUnderstanding User ManagementConfiguring Users
  • Lesson 2: Using the User Web PagesUnderstanding the User Web PagesUsing the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

  • Lesson 1: Configuring System ParameterCisco Unified CM ConfigurationCisco Unified Communications Manager Group ConfigurationPhone NTP ConfigurationDate/Time GroupCodecs and RegionsLocation ConfigurationDevice Pool ConfigurationDHCP Service ConfigurationDevice Defaults ConfigurationClusterwide ParametersLicensing
  • Lesson 2: Supporting Cisco Unified IP PhonesCisco Unified IP Phones OverviewSpecialized Cisco Unified IP 7900 Series PhonesPhone Button TemplatesSoftkey Templates
  • Lesson 3: Exploring Phone Registration and IP Phone CommunicationsCisco Unified IP Phone RegistrationCisco Unified IP Phone Configuration
  • Lesson 4: Utilizing the Bulk Administration Tool (BAT)Overview of Cisco Unified Communications Manager BATCisco Unified Communications Manager TAPS

Module 5: Basic Route Plan Configuration

  • Lesson 1: Implementing Dial Plan ConnectivityOrganizational Dial PlanTrunksGateways
  • Lesson 2: Creating Route PlansDial Plan OverviewRoute Pattern OverviewDigit CollectionCall Routing

Module 6: Route Filters and Digit Manipulation

  • Lesson 1: Configuring Transition Patterns and Route FiltersTranslation PatternsThe 9.@ PatternRoute Filters
  • Lesson 2: Implementing Digit ManipulationDiscard Digits InstructionTransformation MasksRoute Plan Report

Module 7: Class of Control

  • Lesson 1: Defining Class of ControlOverview of Class of ControlPartitionsCSS ConfigurationPLAR Application
  • Lesson 2: Using Class of Control FeaturesCall RestrictionTime of Day RoutingTraditional vs. Line/Device Approach

Module 8: Understanding Media Resources

  • Lesson 1: Defining Media ResourcesOverview of Media ResourcesConference BridgeMedia Termination PointsTranscoderMusic on HoldAnnunciator
  • Lesson 2: Exploring Media Resource ManagementMRG ManagementConfiguring MRGsConfiguring MRGLs

Module 9: Features and Services

  • Lesson 1: Describing Basic FeaturesCall ParkCall PickupCisco Call BackShared Lines with Barge and Privacy
  • Lesson 2: Exploring Hunt GroupsHunt Group OverviewLine Group ConfigurationHunt List ConfigurationHunt Pilot ConfigurationFinal Forwarding
  • Lesson 3: Describing Phone ServicesCisco IP Phone ServicesCisco Phone Services Configuration

Lab Outline Labs are designed to assure learners a whole practical experience, through the following practical activities:

  • Performing General Administration
  • Configuring Basic Settings
  • Backing Up and Restoring the Publisher
  • Creating and Associating Users
  • Configuring the System to Support Cisco IP Phones
  • Using the Cisco Unified Communications Manager BAT
  • Configuring Basic Dial Plan Elements
  • Configuring Complex Dial Plan Elements
  • Implementing Calling Privileges and Restrictions
  • Configuring Media Resources
  • Configuring User Features
  • Configuring Hunt Groups and Call Coverage
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