Skills Gained This course will prepare you to: -Perform general configuration of service processes in SAP S/4HANA Service -Configure an on-site service process in SAP S/4HANA Service -Configure an...
This course will prepare you to: -Perform general configuration of service processes in SAP S/4HANA Service -Configure an on-site service process in SAP S/4HANA Service -Configure an in-house repair process in SAP S/4HANA Service -Configure service contracts in SAP S/4HANA Service
Who Can Benefit
Application Consultant
Business Process Owner / Team Lead / Power User
Help Desk/CoE Support
Trainer
Prerequisites
Essential: -S4700 SAP S/4HANA Service
Recommended: -None
Course Details
Course Content
Introducing Service Processing in SAP S/4HANA and Learning its Process Steps -Executing a Service Process in SAP S/4HANA
Learning the General Configuration of Service Processing -Configuring a Transaction Type -Configuring an Item Category -Configuring Item Category Determination -Configuring Copying Control for Business Transactions -Configuring the Integration with Controlling in SAP S/4HANA -Configuring the Integration with the Cross-Application Time Sheet (CATS) -Configuring Pricing for Service Transactions -Configuring More Basic Settings for Business Transactions
Configuring an On-site Service Process -Configuring Service Requests -Configuring Service Order Quotations and Service Orders -Configuring Service Confirmations and Service Billing -Configuring the Maintenance Service Scenario
Configuring In-House Repair -Processing an In-House Repair -Learning the Configuration of In-House Repair
Configuring Service Contracts -Learning the Configuration of Service Contracts
Appendix: Understanding the Technical Architecture and the Configuration of the User Interface -Outlining the Architecture Behind SAP S/4HANA Service -Configuring the User Interface
Classes begin promptly at 9:00 am, and typically end at 5:00 pm.
Does the course schedule include a Lunchbreak?
Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.
How can someone reach me during class?
If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact customerexp@exitcertified.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.