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VMware Horizon 8: Troubleshooting Bootcamp

  • Tuition USD $4,625
  • Reviews star_rate star_rate star_rate star_rate star_half 4762 Ratings
  • Course Code EDU-HTB8
  • Duration 5 days
  • Available Formats Classroom, Virtual

This five-day course builds your skills in resolving common issues that occur in a VMware Horizon® environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators and provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon® 8 infrastructure related issues. This workshop teaches the required skill and competence for troubleshooting VMware Horizon® Connection Server™, VMware Unified Access Gateway™, protocols, connections, and certificates.

Skills Gained

By the end of the course, you should be able to meet the following objectives:

  • Implement a structured approach to troubleshooting
  • Resolve common issues that occur in a VMware Horizon environment
  • Troubleshoot issues with linked and instant clones
  • Configure the Windows client
  • Identify the correct log level for gathering logs
  • Optimize protocols for best end-user experience
  • Discuss Horizon Connection Server advanced configurations
  • List troubleshooting techniques for Horizon Connection Server common issues
  • Interpret Horizon 8 Connection Server logs
  • Identify Unified Access Gateway configuration and certificate issues
  • List troubleshooting steps for Unified Access Gateway common issues
  • Describe BLAST configuration verification using logs and settings
  • Describe BLAST optimization recommendations for different use cases
  • Describe Horizon 8 Connections and how to troubleshoot related issues
  • Describe Horizon 8 certificates
  • List troubleshooting steps for common issues with Horizon 8 certificates
  • Leverage Horizon infrastructure troubleshooting steps to resolve issues

Who Can Benefit

  • New or junior administrators and operators; system managers accountable for staffing and training Horizon operators and administrators.
  • Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions.

Prerequisites

VMware Horizon 8: Deploy and Manage. This course also requires knowledge of the following:

  • Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
  • Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system
  • Configuring Active Directory services, including DNS, DHCP, and time synchronization
  • Restricting user activities by implementing Group Policy objects
  • Configuring Windows systems to enable Remote Desktop Connections
  • Building an ODBC connection to an SQL Server database

Course Details

Outline

Course Introduction

  • Introductions and course logistics
  • Course objectives

Overview of Virtual Desktop Troubleshooting

  • Structured approach to troubleshooting configuration and operational problems
  • Applying troubleshooting methods
  • Documenting the steps to resolving the problem

Command-Line Tools and Backup Options

  • Using command-line tools
  • Backing-up and restoring VMware Horizon databases

Troubleshooting Horizon Linked Clone Desktops

  • Only applicable for Horizon 7.x environments
  • Describe the components that make up a VMware Horizon desktop
  • Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
  • Highlight the best practice for optimizing a VMware Horizon desktop
  • Troubleshoot common problems with VMware Horizon desktops

Troubleshooting Instant Clones

  • Discuss how instant clones are created
  • Discuss what gets logged when an instant clone is created
  • Discuss the keywords to look for in the logs when troubleshooting instant clones
  • Discuss how to troubleshoot problems with instant clones

Windows Client

  • Correctly configure the Windows Client
  • Identify the correct log level for gathering logs
  • Enable the required SSL configuration level for the environment

Ports and Protocols

  • Discuss the key ports on a Horizon Environment
  • Discuss protocols used in the Horizon Environment
  • Understand the benefit of optimizing Blast
  • Become familiar with the optimization features for Blast
  • Implement GPO changes for Blast
  • Become familiar with the causes for Black Screens
  • Discuss how to troubleshoot Black Screen problems
  • Identify problems encountered when applying GPOs
  • Discuss how to troubleshoot GPO-related problems

Horizon Connection Server Troubleshooting

  • Discuss Horizon Connection Server general troubleshooting techniques
  • Identity Horizon Connection Server common issues through logs
  • Describe AD LDS replication
  • Discuss Horizon Connection Server replication common issues
  • Review and Interpret Horizon Connection Server logs
  • Compare successful and unsuccessful logs from everyday infrastructure administration tasks

Unified Access Gateway Troubleshooting

  • List and identify common Unified Access Gateway deployment issues
  • Monitor the Unified Access Gateway deployment to identify health and issues
  • Identify and troubleshoot Unified Access Gateway certificate issues
  • Monitor, test, and troubleshoot network problems
  • Discuss general Unified Access Gateway troubleshooting processes

BLAST Configuration Verification

  • Discuss BLAST Codecs and Encoder Switch settings.
  • Describe how to verify BLAST configuration using logs and settings

BLAST Optimization

  • List general BLAST optimization recommendations
  • Summarize BLAST tuning recommendations that apply to WAN connections
  • Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
  • Describe recommended tuning options to increase display protocol quality for all use cases and applications.

VMware Horizon Connections Troubleshooting

  • Explain Horizon connections
  • Describe the role of Primary and Secondary protocols in Horizon connections
  • Describe HTML client access connections
  • Describe Horizon connections load balancing
  • Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values
  • Identify troubleshooting steps for failing Horizon load balancer connections
  • List troubleshooting steps for Horizon connections

VMware Horizon Certificates Troubleshooting

  • List Horizon certificate functions
  • Describe Horizon certificates scenarios.
  • Discuss potential challenges related to certificates in Horizon
  • Describe the troubleshooting approach to Horizon certificate issues

VMware Horizon Challenge Lab

  • Leverage Horizon infrastructure troubleshooting steps to resolve issues

When does class start/end?

Classes begin promptly at 9:00 am, and typically end at 5:00 pm.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.

How can someone reach me during class?

If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

Does ExitCertified deliver group training?

Yes, we provide training for groups, individuals, and private on sites. View our group training page for more information.

What does vendor-authorized training mean?

As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

Is the training too basic, or will you go deep into technology?

It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.

How up-to-date are your courses and support materials?

We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.

Are your instructors seasoned trainers who have deep knowledge of the training topic?

ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.

Do you provide hands-on training and exercises in an actual lab environment?

Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

Will you customize the training for our company’s specific needs and goals?

We will work with you to identify training needs and areas of growth.  We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

How do I get started with certification?

Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact Edu_customerexperience@techdata.com

Will I get access to content after I complete a course?

You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

The labs and course material gave me valuable insights into cloud security architecture

great class and packed with material, would have lived to spread it more into many days but overall very informative.

Fantastic and great training. Tons of hands-on labs to really make you understand the material being thought.

It would be better if the classroom had two power point screens so the instructor could have two screens shown to the class at the same time to reduce confusion switching back and forth

Course trainer was excellent, content was well organized. However, labs should be instructor lead versus on your own. Much time is wasted for newbees in getting acclimated to tool set, AWS environment, navigating and setting up things to complete tasks. This was my third class and I was barely able to finish most of the labs. (The first 2 classes I only finished one lab exercise for the 2 together.)

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  • Nov 29, 2021 Dec 3, 2021 (5 days)
    Location
    Virtual
    Language
    English
    Time
    9:00 AM 5:00 PM CDT
    Enroll
    Enroll
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